Frequently
asked questions

Pepperdog works with government departments, public sector organisations, charities, SMEs and commercial businesses across the UK. While we specialise in public sector and corporate communications, we work with organisations of all shapes and sizes that value clear thinking, professional design and a collaborative approach.

Yes. You’ll work directly with Lisa Conroy from the initial conversation through to final delivery. This provides continuity throughout the project, with one experienced point of contact who understands the brief and the detail behind it.

Not at all. Some clients come to us with a detailed specification, while others simply have the beginnings of an idea. Either way, we can help shape the brief, talk through the options and recommend the most appropriate way forward.

Yes. We regularly support organisations with fast-moving projects and time-sensitive communications. If you have a particular deadline, let us know as early as possible and we’ll confirm what’s achievable based on our availability and the scope of the project. If we can’t meet your deadline, we’ll always be upfront and let you know.

Yes. Many clients use Pepperdog as an extension of their communications or marketing team, providing flexible creative support as and when it’s needed. This can range from regular design projects to additional support during particularly busy periods.

Quite a lot. Annual reports, corporate publications, strategy documents, consultation materials, brochures, leaflets, infographics, presentations, accessible PDFs, exhibition and large-format graphics, website visuals and much more. If you have something in mind that isn’t listed, just ask.

Absolutely. We regularly work within established brand guidelines and corporate identities, applying them accurately and consistently across new communications. We can also develop or refresh visual identities and brand guidelines where required.

Yes. We design accessible documents and PDFs to meet WCAG 2.2 AA and PDF/UA requirements where required. Where accessibility forms part of the brief, it is considered from the outset and built into the design process, rather than added as an afterthought.

We design. Developers build.

Pepperdog specialises in website visual design rather than website development. We create bespoke page concepts, layouts and interface designs ready for your chosen web developer to build, and we’re happy to work directly with your developer throughout the process.

No. Pepperdog specialises in graphic design, visual communications and print, so we don’t produce animation, video or multimedia content.

We believe in focusing on the areas where we have genuine expertise rather than trying to be everything to everyone. If your project requires animation or video alongside our design work, we’re happy to collaborate with your chosen specialist and provide the artwork or brand assets they need.

Yes. Pepperdog provides a complete print management service, from recommending paper stocks, finishes and specifications to sourcing the right print partner, overseeing production and arranging delivery. You can leave the print side with us rather than having to manage printers, specifications and production yourself.

Every project is different, so we provide a bespoke quotation based on your individual requirements rather than applying a standard price list.

Once we understand the scope, deliverables and timescale, we’ll provide a clear quotation so you know what the project will cost before any work begins.

Your quotation will clearly set out the agreed scope of work and deliverables, together with any additional services such as accessibility or print management where applicable.

If the scope changes significantly once a project is underway, we’ll always discuss any additional costs with you before carrying out the extra work. No surprise extras.

We don’t put a fixed limit on rounds of amends. Reasonable amends and refinements are included within our quotations, so we’ll work with you to get the design right without counting every round of feedback or adding to your bill every time you ask for a change.

Unlimited amends doesn’t mean unlimited changes to the original brief, however. If the scope or direction of the project changes substantially, significant additional work is requested, or new or substantially revised copy is supplied after the creative or artwork has been approved, additional charges may apply. We’ll always discuss this with you first and agree any additional costs before carrying out the work.

We don’t usually ask for a deposit or upfront payment. For most projects, we’ll invoice you once the work is complete, based on the amount agreed in your quotation. You’ll know what you’re paying from the outset, with no unexpected costs at the end.

No. Pepperdog is built on trust and long-standing client relationships, so we prefer to keep things straightforward rather than introduce unnecessary paperwork.

A simple email confirming that you’re happy to proceed with our quotation is all we need, along with a purchase order if your organisation requires one.

We are, however, very happy to sign non-disclosure agreements (NDAs) or confidentiality agreements where required. We regularly work with sensitive and confidential information and understand that some organisations and projects require additional formal safeguards.

Simply get in touch. You don’t need a perfectly prepared brief before speaking to us.

We’ll talk through what you’re looking to achieve, your requirements and timescale, answer any initial questions and provide a tailored quotation. Once everything is agreed, we can get started.

This depends on the project and how the finished work will be used. We’ll provide the appropriate final files for the agreed purpose, which might include print-ready PDFs, accessible PDFs, presentation files, digital graphics, website assets or other agreed formats.

If you need a particular file format, just let us know at the start of the project.

Our quotations generally cover the design and supply of finished artwork rather than the editable working files used to create it.

Our working files are created using professional design software and may contain licensed fonts, stock imagery and linked assets that cannot always be transferred to a third party.

If you need editable or source artwork files, just let us know when requesting a quotation. We can discuss what can be supplied, any licensing considerations and whether additional charges apply.

Stock images sourced and licensed by Pepperdog can be used within the designs and artwork we create for you, but the individual image files and licences cannot be transferred or supplied separately.

If you’d like to use an image elsewhere – for example, in another document, on your website or on social media – you may need to purchase an additional licence directly from the image provider. We’re always happy to let you know where the image was sourced, where you can purchase it and advise on the appropriate licence for your intended use.